Forum Post

KalebWF (Customer) asked a question.

Where can I access previous versions of the Renderer?
I have had some problems with the 3.7 version of the Renderer and it keeps crashing randomly. Does anyone know where to download the previous versions?

  • AdamP (Dolby Labs)

    Hi, The Dolby software distribution platform only hosts the last version. Can you provide some details on your system and the logs (accessible from the help menu) to try to troubleshoot this.
    Thanks,
    Adam
    • KalebWF (Customer)

      Thanks for the reply! About 6 months ago I attempted to update to 3.7.1 on a mac mini M1. I experienced crashes after just a second of opening the renderer, it was completely useless. Back then I still had the installer for 3.5 and went back to that version and it worked fine. I just saw there was a new update to 3.7.2 so was hoping things were fixed but scared to install it as I no longer have the installer for 3.5 (should have kept it safe). I am running a mac mini M1 with mac OS 12.0.1. Do you think I should upgrade to 3.7.2? I am using the renderer with Reaper. Thanks again for your help!

      Best,
      Kaleb
      Expand Post
  • AdamP (Dolby Labs)

    Hi Kaleb,

    The Renderer v3.7+ uses a new Dolby Audio Bridge vs the Kernel extension Dolby Audio Bridge that was used with v3.5 and earlier. When you upgraded to v3.7 did you upgrade the Dolby Audio Bridge? If not that could have been the issue. If you did upgrade the Dolby Audio Bridge and then back rev'ed to v3.5 that would have left both versions of the Dolby Audio Bridge on the system which could be problematic.

    You should be able to upgrade to v3.72 without issue as long as the Dolby Audio Bridge is upgraded. MacOS Monterey isn't officially supported but should work. Also, are you using the Dolby Atmos Music Panner v1.2 with Reaper?

    Best,
    Adam
    Expand Post
    • KalebWF (Customer)

      Ah! That must have been the problem, I did not update the audio bridge. I will give it a shot tomorrow and let you know the results. I am using the 1.1 version of the panner, I will also update this tomorrow too! Thanks for all the help!