Forum Post

  • Fin B (Dolby Labs)

    Hi Mark,
    Could you post the whole log file? And your setup details, Renderer version, Logic version, OS version etc? Thank you.

    Also, do you know if this happens with masters that we're not created in Logic? If it is happening on all masters could you try re-installing the Renderer?

    Fin

  • MarkKlooster (Customer)

    See current info in attached docs. Anything else needed?
    • Mac Version

  • MarkKlooster (Customer)

    Have not tried a reinstall of the Renderer. I'll try that tonight if that still makes sense.

  • Fin B (Dolby Labs)

    Thanks fro the screen shots. Have you tried creating a master in the Renderer (or using an ADM not created in Logic) and exporting as MP4?

  • Fin B (Dolby Labs)

    Easiest way it to create a new master (.atmos) in the Renderer, export it as an ADM then open the ADM in the Renderer and try exporting as MP4. Could you also post a screenshot of the settings you are using in the Export MP4 window? Thanks again.

    Fin

  • Fin B (Dolby Labs)

    Hi Mark,

    Before doing anything can you upgrade to Logic 10.7.8. There was an ADM bug in 10.7.7

  • MarkKlooster (Customer)

    Updated Logic to 10.7.8. Re-exported project as ADM BWF. Opened new master file in Dolby Atmos Renderer. Exported with settings as show in attachment. Same error message. Attempted again and then crash. Also tried resaving in a new location, other export settings. All same result.

    What are the exact steps to create a new master file to test this? I can't seem to create a .atmos file.
    • Export Settings
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