Forum Post

Renderer Remote Launches but doesn't show
I have had an issue with the Remote that I finally decided to invest some time to resolve.

I have Win11 PT and Win 10 Renderer boxes. I have turned off firewalls on both machines. When I launch the remote the process is running in the background of task manager but I cant maximize the window.

Any Ideas Id really wanted to stop using remote desktop to be able to hot key more easily between PT and the Dolby Application.

Any ideas?

  • AdamP (Dolby Labs)

    Hi,

    Which PC OS does the Renderer Remote fail to run on and can you please provide specs including the graphics card? Are you able to launch the Renderer Remote on the same computer as the Renderer? We've had a previously reported issue with the Renderer UI failing to display on a Win 11 installation but the Renderer Remote running on the same machine. These could be related issues. Any details you can provide including log and screenshots would be appreciated.

    Best,
    Adam
    Expand Post
  • Adam -

    Thanks for the response.

    The remote fails to launch successfully on the DAW PC, it launches successfully on the renderer machine.

    The DAW PC:

    OS Name Microsoft Windows 11 Pro
    Version 10.0.22621 Build 22621
    Processor 13th Gen Intel(R) Core(TM) i9-13900KF, 3000 Mhz, 24 Core(s), 32 Logical Processor(s)
    BaseBoard Product ASUS PRIME Z790-P WIFI D4
    Installed Physical Memory (RAM) 64.0 GB
    Display NVIDIA Quadro P4000

    The attached image shows the renderer remote behavior on the DAW PC.

    Attached is the Remote log from the PC.

    Let me know if you would like any other information or have thoughts on actions to try.

    Dave
    Expand Post
    • RemoteApp