Forum Post

Sam H (Self Employed) asked a question.

December 16, 2023 at 1:23 PM
v5.2 Dolby Atmos Renderer Not Opening
I'm unable to get the latest v5.2 Renderer to open on a Windows 11 PC. Doesn't even get as far as the splash screen, it just hangs and runs silently. The Remote interface opens without issue.
I've looked at the Application Event Viewer but I don't think the .exe runs long-enough to ever log an error. The only think I did see when first installing and then running v5.2 was the error "AppHangB1" as the event error.
I've tried the usual remove all audio interfaces, but the programme isn't even getting to the point of looking at audio interfaces or writing the usual config files it does.

Any ideas?
  • 8 answers

  • Sam H (Self Employed)

    When v5.2 is running, this is all that's showing for it on the task bar.
    • Untitled

  • Sam H (Self Employed)

    Here's the event error when it's hanging.
    • Untitled

  • Sam H (Self Employed)

    And full event viewer .evtx log which you can open on any Windows machine

  • AdamP (Dolby Labs)

    Hi Sam,

    Thanks for the report. Can the Remote Renderer (or DAW/Panner) connect to the Renderer even if the UI isn't launching? Trying to determine if this is progressing beyond the hang and is a graphics issue.

    Best,
    Adam

    • Sam H (Self Employed)

      No, the remote renderer can't find it when running. I wonder if this might actually be an ilok issue? Even though it says the licence is valid and activated, maybe because I've had the beta licence on another ilok account for testing purposes, it's got confused running it as a 90 day demo on a this different account? I did re-install ilok and PACE. Other ilok software seems to be fine though.
      Only other thing I can think is Windows update 22H2 I think got installed in-between testting the 5.2 beta and v5.2?
      I was a bit concerned buying full version until workflow with 90 day trial works.

  • Sam H (Self Employed)

    posted a file.
    • Untitled

  • AdamP (Dolby Labs)

    Hi Sam,

    Sorry. I am unclear. Did you deactivate the pre-release authorization from the other ilok and/or is that one disconnected while trying to use the v5.2 demo? Had it expired already? I'm not sure these are connected but want to make sure we are on the same page.

    Thanks,
    Adam

    • Sam H (Self Employed)

      The pre-release licence had expired and I deactivated it. Looking at this a bit more closely, I think at some point I must have activated a previous 90-day trial on this machine I forgot about. Confusingly ilok let me activate this v5.2 trial though on the machine so assumed I hadn't. There is an old Renderer licence I can see though so it must be that. No worries, I should buy it in the new year.

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