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Sorry you've run into this issue. Can you please provide some more information about your hardware and software:
-Computer make/model/specs
-OS version
-iLok License manager version and if you are using physical or digital iLok
Can you also confirm that you are on the latest version of iLok license manager, and if not can you update that and try again?
Thanks,
-B
mac mini 8.1
i7 8700B. 3.20 GHz
32 Go
UHD Graphics 630
Windows 10 enterprise ltsc
Ilok license manager last version : 5.10.1 GM ( b4649, 8eb337be)
Physical ilok 001DB3BD
Thanks !
Michel
Could you please try removing the PACE component from installed apps on Windows and reinstalling the latest version of iLok License Manager?
Best,
Heesuk