Forum Post

User17779988659405874424 (Customer) asked a question.

May 5, 2026 at 4:44 PM
My Dolby Atmos Renderer has no iLok license key
I got Dolby Atmos Renderer for Education Full License through AVID back in September 2025 and I opened it again today and it's saying I don't have an iLok license key for it, so I don't have access to it.
I'm not sure what happened, but I would like to use the software that I paid for.
  • 12 answers

  • Heesuk S (Dolby Laboratories)

    Hi,

    Sorry to hear you’re running into this issue.

    First, I wanted to ask if you’ve had a chance to reach out to Avid or iLok support.

    Since your Dolby Atmos Renderer Educational license was purchased through Avid, the license is managed via Avid and your iLok account. If you haven’t already, I recommend contacting Avid and iLok support to confirm the license status.

    Once Avid or iLok has confirmed the status, could you please follow up here with your iLok ID? Thank you.

    Best,
    Heesuk
    Expand Post

  • User17779988659405874424 (Customer)

    I've contacted Avid and they said to reach out to the manufacturer.
    I haven't contacted iLok yet, but I will do that now.

    -Theresa Do

    • Heesuk S (Dolby Laboratories)

      Thank you for your patience, Theresa. I see that you provided proof of your purchase to iLok. Could you please share that with us as well? Also, just to check — have you ever transferred this license to another user?

      Best,
      Heesuk

  • User17779988659405874424 (Customer)

    This is what I sent to iLok to show what I was seeing in my Avid account.

    I also have not transferred this license to another user.
    • Screenshot 2026-05-05 at 21.39.50

    • Heesuk S (Dolby Laboratories)

      Ok, thanks for following up. Do you happen to have a receipt or invoice you received after the purchase?

    • Heesuk S (Dolby Laboratories)

      Thank you. We checked with Pace, and they don’t have any record of a Dolby license being deposited to the iLok account you shared. Is it possible that a different iLok account was used at the time of purchase? The receipt doesn’t list the iLok ID, so we want to confirm this before investigating further.

  • User17779988659405874424 (Customer)

    It's not possible that a different iLok account was used, I only have one iLok account and have only used one with my computer.

    • Heesuk S (Dolby Laboratories)

      Thank you again for your patience. We are actively working with Avid to resolve your issue. They have confirmed that your DAR license was successfully purchased, but they are now checking whether it has been properly deposited. We will keep you updated and will do our best to enable your license as quickly as possible.

      Best,
      Heesuk
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